Damaged products and quality issues

If there is a visible quality issue or print error, we'll replace or refund your order. To help us provide a speedy resolution, follow a quick and simple step: e-mail us at contact@support.vozapparel.com with a photograph demonstrating the issue, along with your order number. The most optimal pictures are on a flat and well-lit surface, with the tag and error clearly displayed.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Product Orders Cancellation and Refund Policies

You can edit your order at any time before it goes to production. If you wish to cancel or amend your order, please use the link provided in your confirmation email.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.

Any refunds processed via PayPal will show back up in your account balance within 24 business hours.

Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation and Refund Policies

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation and Refund Policies

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no cancellation or refund for the current membership subscription period. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I'm located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.